Support and Help Channels

  • 1 hour ticket response time
  • A one hour Ticket Answer Warranty

  • Our client help and support Dept is available round–the–clock to take care of each of your service needs. Every single ticket you send out to us shall be addressed within maximum 60 mins. If your problem calls for some help from one of our administrators, we’ll forward the ticket to the technician in charge and will inform you that the situation is being taken care of.

  • Top quality support service
  • Top–class Technical Help Service

  • We offer you 24/7/365 client help and support via a turbo–fast ticket platform built into your Control Panel. You could write to us whenever you want about any of the apps that come pre–configured on the virtual server, such as the selected Linux OS version, the server admin panel and our custom created Site Control Panel.

  • Intuitive help center
  • An Intuitive Help Zone

  • A descriptive and frequently updated article base is integrated into our in–house built Site Control Panel. It gives you quick tips on how to conduct all of the essential site supervision jobs. The Help area supplies extensive how to article tutorials and step by step video tutorials. You can access the Help zone by hitting the Help or Video buttons in the right corner of each Control Panel section.