Technical Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
We offer a 60 min response guarantee for each ticket or email that you submit to the client support staff. We’ll swiftly answer all typical questions and forward the issue to our admins if additional assistance is required. If you make use of the Administration Services package, we will carry out any of the included server management tasks at a time that has been discussed with you in advance.
A Top–Notch Customer Service
Our customer support team will be at your disposal 24x7x365 should you require help working with the Site Control Panel or with any of the apps that we pre–install for your convenience on the dedicated hosting server. And if you need assistance handling the daily administration tasks on your dedicated web hosting server, you can take a look at our Administration Services package, that includes backup hard drive storage space, Operating System updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and restarting services, etcetera.
An Easy–to–Navigate Help Area
Each Linux dedicated servers hosting package includes our free–of–charge Site Control Panel, which offers an exhaustive knowledgebase and a group of step–by–step video tutorials. Whenever you require help while working with the Site Control Panel, just click the Help or Videos buttons located in the top right corner.