The presence of the customer and technical support that a cloud website hosting company offers will tell you a lot about the services which they provide too. If you can use only e-mail messages and tickets, you have almost certainly found a reseller not the hosting provider. When this is the case, you will have to wait for a couple of days to get a problem resolved as the reseller may not be checking their communication regularly or they may need to get hold of the true website hosting company for additional assistance. When the provider offers you different options for communication with quick response time that are available at any time, they're almost certainly the top provider, not just a reseller. Which means that you will receive well-timed assistance and high quality support as they will have immediate access to the servers where your account will be created. No matter what the problem - sales or technical, it's always better to communicate with your website hosting company right away through your favourite way of communication.

24/7 Customer Support in Cloud Website Hosting

All of our Linux cloud website hosting include 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring about our website hosting services well before you make an order or you're an existing customer and you have a question or a issue, you'll be able to contact us at any time, which includes weekends and holidays. We have numerous channels to contact us - several phone lines worldwide for your convenience plus live chat support for billing, pre-sales and general questions; email messages and support tickets for more complex issues or any issues which require additional time to analyze and take care of. Unlike various other website hosting providers, our trouble tickets come with a guaranteed max response time of only 1 hour, therefore regardless of what your issue is, it'll be resolved in a timely manner and you will not waste days in order to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

You will be able to try our support services even before you purchase a semi-dedicated server account from our company as we have telephone and online chat support for billing, pre-sales and basic questions. Our agents will help you choose the ideal plan or provide you with information about our servers, in order to verify whether the system requirements for your sites are met. If you're a current customer, you'll also be able to contact us through electronic mail or via our ticketing system, that can be accessed through the Hepsia hosting Control Panel. We warrant that any time you use these two methods of correspondence, you'll get a response within less than an hour and that’s 24/7, which includes weekends and official holidays. In case you've employed the web hosting services of other companies, even large ones, you'll be able to compare the response time because it often takes a full day for them to address a ticket.

24/7 Customer Support in VPS

In case you have a Virtual Private Server through our company, you will be able to get in touch with us 24/7 for any kind of server-related issue or forvarious problems and questions regarding the pre-installed software the server is equipped with. In case you haven't obtained a virtual private server package yet, you are able to find out more details about our solutions by giving us a call or by employing our live chat service. For more tech problems, you're able to send an e-mail or open a trouble ticket via your billing Control Panel and you will receive support within less than an hour no matter the time of the day, even on weekends and holidays. The actual answer time usually doesn't exceed 30 minutes. In case you need assistance with third-party software, you'll be able to reap the benefits of the Managed Services upgrade which you can add to each VPS plan and our admins will help you with any set up or troubleshooting issue you have experienced.

24/7 Customer Support in Dedicated Hosting

When you get a dedicated server from us, you'll be able to contact us anytime using several channels and the maximum time that you'll have to wait for a reply is up to 1 hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is online 24/7 regardless of whether it's a weekend or a holiday and we can help you with anything relevant to the apps that are pre-installed on the server. To get in touch with us about a tech matter, you are able to open a support ticket from the Help section of your billing Control Panel or you can send us an email. In case you have any common questions or you'd like to find out about our hosting services before you order, you can employ our live chat or you can call one of the local telephone numbers that we have in several countries around the world. In the event that you'd like to receive help with third-party software that you cannot install or run efficiently, you can add the Managed Services upgrade to your current package and our sysadmins will assist you.