If you have ever had a cloud website hosting account before or you have dealt with any other online service, you are probably aware from personal experience that for some things it's better to speak with a live person on the phone rather than exchange support tickets or emails. If you want to learn more about a particular service before you decide to order it or in case something small-scale has to be done, for instance, it'll be much easier and a lot faster to get it done live. When you can seek the advice of representatives over the phone, it's very likely that you are using the services of an actual website hosting provider, not just a reseller. The level of support that you can get over the phone varies between different providers - from standard issues to experienced technical support. Generally most suppliers supply pre-sales assistance and first level telephone support, while more complicated tech issues are handled through email and / or tickets.

Phone Support in Cloud Website Hosting

We know that being able to talk with a live agent is rather important, so we have three support lines around the globe (Australia, USA and UK) and you have the option to reach us over the phone for 14 hours a day. In case you consider purchasing one of our Linux cloud website hosting, for example, you're able to call us and find more about our services before you order so as to ensure that we do meet all of the system requirements for your websites. Following your purchase, you'll be able to call us about any kind of sales and billing problems you may experience, or receive any general or basic technical info that you need. We've aimed to find the optimal balance between telephone and ticket support, so for solely technical issues you have to use our ticketing system, that will make it easier to follow the communication as well as any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

We provide live telephone support 14 hours a day as part of the support services for every single semi-dedicated server plan that we supply. Considering that some issues are more difficult and time-consuming, you may need to open a support ticket if you come across such a problem, still for all your general, billing or small-scale tech issues you can always give us a call and we'll help you immediately to save you the time you will need to spend on opening a ticket. Even if you do not have an account yet, you're able to find out if you can host your sites on our cutting-edge cloud platform or you're able to get any other general information about our semi-dedicated services. We have local phone numbers in the United States of America, the United Kingdom and Australia as well as a worldwide number, which means that you're able to call the one that is nearer to your location.