One-Hour Response Guarantee in Cloud Website Hosting
Our guaranteed maximum response time for any trouble ticket that you submit or any e-mail that you write is just 60 minutes, even in case you contact us on weekends and legal holidays. Irrespective of the essence of your issue or enquiry, we’ll lend a helping hand immediately and will provide you with the required information to sort out any problem with your sites. The actual reply time usually does not surpass fifteen to twenty minutes, which implies that you can just forget about waiting for hours on end to get an issue solved or what’s even worse than that – waiting all day only to get a response that more info is needed while nothing is solved. We will give you assistance in a timely fashion purely because we realize precisely how invaluable time can be in the dynamic digital sphere. The sixty-minute response guarantee is valid for any billing or technical inquiry that you may have connected with our Linux cloud website hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our technical support staff members are available at all times and they’ll respond to any ticket that you submit from the web hosting Control Panel within sixty minutes max. The ticket response time is guaranteed irrespective of whether you’ve got a general inquiry related to your semi-dedicated server or you confront some complication and for most issues you won’t have to wait even that long. No matter what the essence of the issue is or what time of day or night it is, we’ll be there to help you, as we’re available 24x7 to tackle any billing, technical or general issue. In case you contact us about anything that is within our capabilities, we’ll sort it out before we answer, which suggests that you won’t have to wait around for hours or days while the problem continues. In case there’s something that you have to do on your end, we’ll give you the needed info – what possible solutions to try out, what steps to take, etc.