A live chat is a real-time method of communication between a web hosting supplier's support crew and its clients. It's a very efficient way to get some information about the web hosting services or have some issue resolved since you are talking to a live representative. The advantages of using a live chat service instead of calling or opening a ticket are the lower possibility of errors when you exchange info like usernames or domain names, the faster response time because the communication is real-time as well as the fact that you do not have to stay on the chat constantly - you are able to do something else while the representative examines the issue involved. What's more, you're able to become a part of a live chat room from any kind of computer that is connected to the web, avoiding the telephone charges that you will have to pay if you are calling to another country.

Live Chat Support in Cloud Website Hosting

Along with the phone and ticket support, our company provides live chat support as well. You can get in touch with us every day, including weekends and holidays, and we will give you more details about the Linux cloud website hosting that we provide in case you are not among our customers yet, or about common and billing questions if you already have an account. Though for entirely tech issues you'll need to open a trouble ticket to the technical support team, as such matters require more time to be taken care of, you can still contact us through our live chat for some tech details. For example, we will help you set up an e-mail address in your email client or troubleshoot multiple issues, saving you plenty of time. Even when our telephone lines are already off for the day, you can speak with a live person.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we provide with all of our semi-dedicated hosting, you are able to find the replies for any questions you may have or have lots of problems taken care of rapidly. Our chat service is accessible every single day, thus you can talk to an agent even on holidays and weekends. In case you're unsure which plan is better for your websites or if our outstanding cloud hosting platform covers some system requirements, you can join the live chat before buying anything. If you're a present customer, you are able to obtain more details about billing issues, account settings as well as a number of common tech troubles you may have, let's say if you can't set up an e-mail account in a client on your personal computer. The live chat will save you lots of time no matter where you are or when you contact us.