There are several ways in which you can touch base with the hosting company whose services you are using, but the one that you’ll invariably find no matter which company you choose is a trouble ticket system. It’s the easiest means of correspondence for a number of reasons. In the event that no technical support team representative is available at the moment and they’re all occupied, a phone call may not be responded to, but a ticket will always be received. In addition, you can copy & paste extensive pieces of information without having to worry about misprints, and in case a certain issue requires more time to be resolved or a number of responses have to be exchanged, all the information will be in one location, so each party can always see the comments provided by the other one. The downside of using tickets to contact your web hosting provider is that they’re typically separate from the hosting platform, so if you have to provide information or to follow instructions, you’ll have to use no less than two different admin interfaces and this number might rise in case you would like to administer several domain names. Also, many hosting providers respond to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this means wasted time while awaiting an answer.

Integrated Ticketing System in Cloud Website Hosting

With a cloud website hosting from us, you’ll never have to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can swiftly access any trouble ticket while you are browsing through your files or editing various settings. The ticketing system is being closely monitored 24-7-365 by our client service staff members and the ticket response time is maximum sixty minutes, but it rarely takes more than 20 minutes to receive support. In contrast to some other web hosting providers, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you need and ask for information regarding any billing or technical issue. You can also see a number of informational articles, which will help you deal with the commonest problems on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we use is built into the Hepsia Control Panel, which we have created for our semi-dedicated hosting, which means that you will not need a different support platform to get in touch with our customer support team – you can do this on the spot as soon as you experience a problem. Sending a new ticket requires a couple of mouse clicks and tracking down an older one is equally easy. Using our clever search functionality, you can swiftly track down any ticket that you’ve already sent. You can submit a ticket whenever you want as our help desk team members are available around the clock and answer in no more than 60 minutes, even though it rarely takes this much to get an answer. With Hepsia, you will have everything in one single place and you can just forget about the need to sign in and out of 2 or more platforms to troubleshoot a simple problem.